Terms of Service
Legal terms and conditions for using the LogiFlow enterprise logistics management system
Last Updated: December 2024
By accessing and using LogiFlow, you accept and agree to be bound by these Terms of Service. LogiFlow is an enterprise logistics management system designed for fleet management, warehouse operations, shipment tracking, and business administration.
These terms constitute a legally binding agreement between your organization and LogiFlow Systems. If you do not agree to these terms, you must not use the system.
System Capabilities
LogiFlow provides the following functionality:
- Shipment lifecycle management and real-time GPS tracking
- Fleet management including vehicles, drivers, and outsourced logistics
- Warehouse operations: inventory, receiving, shipping, and stock transfers
- Procurement system with auto-generated purchase orders
- Financial management: chart of accounts, AP, AR, journal entries, budgets
- HR management: employees, payroll, attendance, leave tracking
- Vehicle maintenance schedules and expense tracking
- AI-powered document processing using Google Gemini OCR
- WhatsApp Business API integration for driver communications
- Multi-tenant architecture supporting multiple companies
Authorized Users
Access to LogiFlow is granted to authorized personnel within your organization based on assigned roles: Admin, Manager, Operator, Viewer, or Driver. Each user must maintain the confidentiality of their login credentials.
Data Accuracy
You are responsible for ensuring the accuracy of all data entered into LogiFlow, including but not limited to shipment details, inventory records, financial transactions, and employee information. The system provides AI-powered OCR for document processing, but you must verify extracted data for accuracy.
You agree not to:
- Share login credentials with unauthorized individuals
- Attempt to access data or features beyond your assigned role permissions
- Reverse engineer, decompile, or attempt to extract the source code
- Upload malicious software, viruses, or harmful code
- Use the system for illegal activities or fraudulent purposes
- Interfere with or disrupt the system's operation or security
- Access or export data in violation of applicable laws or regulations
- Circumvent Row Level Security or multi-tenant data isolation
Your Data
You retain ownership of all data you enter into LogiFlow. We process your data solely to provide the services outlined in these terms and in accordance with our Privacy Policy.
Database Architecture
LogiFlow uses a PostgreSQL database with 47 tables organized by functional domain. All data is protected by Supabase Row Level Security (RLS) policies ensuring multi-tenant isolation. Your company's data is accessible only to authorized users within your organization.
PDPL Compliance
We comply with the Saudi Personal Data Protection Law (PDPL). For details on how we collect, use, and protect personal data, please review our Privacy Policy. You are responsible for ensuring your use of LogiFlow complies with applicable data protection laws.
Data Retention
Transactional data is retained for 7 years in compliance with Saudi business record-keeping requirements. Location data is retained for 90 days, then automatically anonymized. Deleted accounts have personal data anonymized within 30 days.
Uptime Commitment
We target 99.9% uptime for LogiFlow services. Scheduled maintenance will be communicated in advance. While we strive for continuous availability, we do not guarantee uninterrupted access.
Performance
The system is optimized for enterprise performance with page load times under 3 seconds and API response times under 500ms under normal operating conditions.
Support
Technical support is available via info@logiflowsystem.com. We aim to respond to all inquiries within 24 hours during business days.
LogiFlow is provided "as is" for enterprise logistics management. While we implement robust security, backup, and quality assurance measures, we are not liable for:
- Data loss due to user error or unauthorized access
- Business losses resulting from system downtime or data inaccuracies
- Errors in AI-powered OCR data extraction (users must verify extracted data)
- GPS tracking inaccuracies due to external factors (network, device issues)
- Third-party service disruptions (WhatsApp API, Google Gemini, mapping services)
Your use of LogiFlow for business-critical operations should include appropriate backup procedures and data verification workflows.
Terms Updates
We may modify these Terms of Service to reflect changes in system functionality or legal requirements. Material changes will be communicated via email or in-app notification 30 days before taking effect.
Termination
Either party may terminate service with 30 days written notice. Upon termination, you may export your data for 60 days. We will retain transactional data as required by law (7 years) and delete or anonymize personal data per our Privacy Policy.
For questions about these Terms of Service:
- Email: info@logiflowsystem.com
- Phone: +966 54 227 2069
- Address: Riyadh, Kingdom of Saudi Arabia